Your Privacy

Privacy Policy

How we collect, use, and protect your personal information.

Effective Date: August 20, 2026  ยท  Last Updated: August 20, 2026

RoyalPlay Game Rentals ("RoyalPlay," "we," "us," or "our") operates theroyalplay.ca (the "Site") and provides game and party rental services in Paris, Brantford, Cambridge, Hamilton, Burlington, Kitchener, Waterloo, Ayr, and surrounding areas in southern Ontario.

We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our Site or booking a rental with us, you agree to the collection and use of information as described in this policy.

1. Information We Collect

When you make a booking, contact us, or use our Site, we may collect:

  • Contact information: your name, phone number, and email address
  • Delivery/event address: the address where your rental items will be delivered, set up, or picked up
  • Booking details: dates, items rented, package selections, and any special instructions you provide
  • Communications: any messages you send us through our contact or booking forms

We do not currently collect payment card information directly โ€” if this changes in the future (e.g., online payment processing), this policy will be updated to describe how that information is handled by our payment processor.

We do not knowingly collect personal information from children. Our services are intended for use by adults booking rentals for events.

2. How We Use Your Information

We use the information you provide to:

  • Process and fulfill your booking
  • Contact you about your reservation, delivery, or pickup
  • Respond to inquiries or customer service requests
  • Improve our services and Site
  • Comply with legal or accounting obligations (e.g., record-keeping for tax purposes)

We do not use your personal information for any purpose beyond what is reasonably necessary to provide our services, unless we obtain your consent to do so.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share limited information with:

  • Delivery personnel, who need your address to deliver and pick up rental items
  • Service providers who help us operate our business (e.g., hosting providers, payment processors, if applicable), who are contractually required to protect your information and use it only for the purpose we've engaged them for
  • Legal authorities, if required by law, court order, or to protect the rights, property, or safety of RoyalPlay, our customers, or others

4. How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information, including:

  • Encrypted data transmission (HTTPS/TLS) across our Site
  • Encryption of sensitive personal information stored in our systems
  • Restricted access to customer data, limited to personnel who need it to fulfill your booking
  • Regular security reviews of our infrastructure

No method of transmission or storage is 100% secure, but we are committed to using commercially reasonable safeguards to protect your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including any legal, accounting, or reporting requirements. If you would like your information deleted sooner, see Section 6 below.

6. Your Rights

Under PIPEDA, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or incomplete information
  • Withdraw consent for us to use your information, subject to legal or contractual restrictions
  • Request deletion of your personal information, where it is no longer required for the purposes it was collected

To exercise any of these rights, contact us using the information in Section 9 below. We will respond to your request within a reasonable timeframe, consistent with PIPEDA requirements.

7. Cookies and Site Usage Data

Our Site may use basic cookies or similar technologies to support core functionality (e.g., remembering form inputs, session management). We do not currently use cookies for advertising or third-party tracking purposes. If this changes, this policy will be updated accordingly.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically.

9. Contact Us

If you have questions about this Privacy Policy, or would like to access, correct, or request deletion of your personal information, please contact us:

RoyalPlay Game Rentals
Email: info@theroyalplay.ca
Phone: 226-909-3979

Questions about this policy? Contact us at info@theroyalplay.ca or 226-909-3979.